Frequently Asked Questions
Everything you need to know about our delicious treats and delivery services.
How do you ensure my cakes stay fresh during delivery?
We use temperature-controlled packaging and specialized courier services to ensure your treats arrive as fresh as they were when they left our oven. Each order is baked to order and sealed for maximum freshness.
Do you offer options for dietary restrictions?
Yes! We offer a selection of gluten-free, vegan, and nut-free options. You can filter our products by dietary preference on the shop page, though please note all items are prepared in a facility that handles common allergens.
How far in advance should I place my order?
For standard cakes and treats, we recommend ordering at least 48 hours in advance. For custom celebration cakes or large events, please place your order at least 7 to 10 days before your required date.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact us within 24 hours with photos, and we will provide a replacement or refund.
Can I track my delivery?
Absolutely. Once your order has been dispatched, you will receive an email with a tracking link and an estimated delivery window so you can be ready for your sweet arrival.
Do you provide catering for corporate events and weddings?
Yes, Jolly Cakery loves a party! We offer bespoke dessert tables, corporate gifting, and wedding cake consultations. Please contact our events team through the 'Contact Us' page for a custom quote.