Returns & Refunds Policy
At Jolly Cakery, we strive for perfection in every bite; however, due to the perishable nature of our baked goods, we can only offer refunds or replacements for items that arrive damaged or incorrect. Please inspect your order upon delivery and contact us immediately to resolve any concerns.
Report the Issue
Contact our support team within 24 hours of delivery with your order number and clear photos of the damaged or incorrect item.
Review Process
Our bakery quality team will review your claim within 1 business day to verify the issue and ensure it meets our freshness guarantee.
Resolution Selection
Once approved, you can choose between a full refund to your original payment method or a complimentary replacement sent via priority shipping.
Confirmation
You will receive an email confirmation once your refund has been processed or your new tracking number has been generated.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing